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CX Monitoring

CX Monitoring

CX Monitoring

Ensure stability and consistent customer experience across mobile application and website within 12 months Challenges:

  • Customer experience was not consistent resulting in ‘drops’ and complaints
  • Lack of end-user visibility on the mobile application and website
  • Lack of visibility for senior stakeholders

Results:

  • Senior management had a bird’s eye view and overall visibility in 30 days after project kick-off.
  • Visibility into end-user experience and Intelligent Incident Alerts helped Client’s IT team reduce incident MTTR by 40-50% over the first six months.
  • Mobile application and website reached stable state in 9 months.
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