CX Monitoring

CX Monitoring

Ensure stability and consistent customer experience across mobile application and website within 12 months Challenges:

• Customer experience was not consistent resulting in ‘drops’ and complaints
• Lack of end-user visibility on the mobile application and website
• Lack of visibility for senior stakeholders

Results:

• Senior management had a bird’s eye view and overall visibility in 30 days after project kick-off.
• Visibility into end-user experience and Intelligent Incident Alerts helped Client’s IT team reduce incident MTTR by 40-50% over the first six months.
• Mobile application and website reached stable state in 9 months.