CX Assurance
CX Assurance
Large eCommerce Brand was looking to do a detailed CX Assessment, by identifying critical journeys and points of broken experiences users were facing but was not evident to the client
Qualitykiosk Customer Experience Assurance framework to do a detailed assessment for the various user journeys occurring on both the app and web based platforms including transactions, performance, sentiment and quality benchmarking
A performance improvement roadmap was created and the client team was enabled with the help of QualityKiosk performance engineering team to ensure the issues were rectified.
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