CX Assurance

CX Assurance

Large eCommerce Brand was looking to do a detailed CX Assessment, by identifying critical journeys and points of broken experiences users were facing but was not evident to the client

Qualitykiosk Customer Experience Assurance framework to do a detailed assessment for the various user journeys occurring on both the app and web based platforms including transactions, performance, sentiment and quality benchmarking

A performance improvement roadmap was created and the client team was enabled with the help of QualityKiosk performance engineering team to ensure the issues were rectified.