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Top Testing Services Company by GoodFirms


QualityKiosk Technologies Is Gaining A Lot of Traction at GoodFirms for Delivering Software Testing Services

QualityKiosk Technologies is experienced in offering testing services to various companies. Their right approach and inordinate expertise in the firm have made them shine at GoodFirms as the top testing companies. Given below is the detail about the company and its services.


QualityKiosk Technologies Introduction

Founded in 2000, QualityKiosk Technologies is a testing services firm located in Mumbai, India, with another office in Indonesia. With intelligent services and keeping clients' business in mind, the firm offers value-oriented services to clients worldwide. In the business for two decades, QualityKiosk Technologies has been delivering exemplary services with an engineered approach.

The firm's exposure to various tools and technologies has made them a reliable firm offering testing services, big data, DevOps, business automation, and various other services to help clients grow their business. The company has worked with multiple industries to provide innovative solutions. Over the years, QualityKiosk Technologies has worked with financial services, banking, insurance sectors, travel, and telecom sectors.

The firm adopts new technologies and trends to offer leading solutions and to ensure that the clients receive the best services they keep clients' satisfaction in the utmost priority. QualityKiosk Technologies has a global clientele in around 25+ countries with 100% client reference records.


GoodFirms Research Process

GoodFirms is an online forum for analysis and evaluation that ranks and lists different businesses on the website. The companies ranked on the website are evaluated on Quality, Reliability, and Ability parameters after doing extensive research. This helps clients hire a reliable partner.

Similarly, GoodFirms evaluated QualityKiosk Technologies on the same parameters, and it was inferred that they had been continuously serving companies with premium quality services.


Testing Services

QualityKiosk Technologies is helping businesses improve by delivering the right services. The company offers testing services to various industries and ensures that they provide bug-free services to clients. The company's strength lies in its knowledge and zeal to provide excellent customer service. With a systematic approach and proper understanding of their field, they offer services with precision.

The company focuses on making clients shine in the market, the firm goes beyond expectations to deliver the right services. With expertise, conviction and precision, they have till now offered services for a variety of clients. The team of experts knows the strengths and weaknesses to solve complex problems and deliver assured quality services. Therefore, ensuring the highest quality of services, QualityKiosk Technologies is listed as one of the top software testing companies in Indonesia at GoodFirms.


Big Data Services

Big data is the future of business because it helps to create strategies and perform day-to-day activities more efficiently. QualityKiosk Technologies understands all forms of data and helps companies devise strategies accordingly. To assist clients in outperforming big data has given ample opportunities for companies to shine among peers. QualityKiosk Technologies is helping businesses in making informed decisions with big data by analyzing insights.

The learned data scientists and team enthusiasts improve business functions by focusing on highly scalable big data solutions. Plus, the company also focuses equally on maintaining a healthy relationship with the client, which has helped them make a record of zero defects firm—driven by professionalism and commitment to offer result-oriented big data services. The company has served a global clientele that includes many renowned companies. Therefore, for delivering expert services by keeping in mind the customers' needs, GoodFirms spotlights QualityKiosk Technologies as one of the top big data analytics companies at GoodFirms.


DevOps Services

QualityKiosk Technologies excels equally in offering DevOps services that can assist companies in maximizing their business efficiency. By using modern tools and technologies, they improve business processes. The team has a knack for understanding the technicalities and latest tools to deliver solutions that can ultimately lead to increased business profitability.

The company focuses on improving business by delivering quality DevOps services that optimize the entire business and improve speed and stability. To ensure seamless assimilation of  development and operations together, the team QualityKiosk Technologies offers end-to-end solutions to various niches. Due to their work and commitment to providing such quality services, QualityKiosk Technologies earns a spot as one of the top DevOps consulting services in Indonesia at GoodFirms.


About GoodFirms

Washington, D.C. based GoodFirms is an innovative B2B Research and Reviews Company that extensively combs the market to find top Testing Services, Big data, and DevOps Services firms that offer the best services to its customers. GoodFirms' extensive research processes help rank the companies, boost their online reputation and help service seekers pick the right technology partner that meets their business needs.


About the Author

Anna Stark is a staff writer with GoodFirms – a Washington D.C. based B2B Research Company that bridges the gap between service seekers and service providers. Anna's current role includes gauging companies’ performances and their key attributes and putting them into words. She firmly believes in the magic of words and is always on the lookout for new strategies and ideas that companies have gladly embraced, and then helps them shine a light on those to make their identities shine brighter.

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Shift Left with Service Virtualization

In the world full of technological changes and disruption, speed to market is crucial for companies. Today, service virtualization is a buzz word because it enables QA and development teams faster and easy access to desirable test environment anywhere and anytime. Implementing service virtualization removes the need of setting the environment, enabling teams to deliver quality product on time.

Service virtualization’s capability to shift left the testing process is widely acknowledged in the software testing industry. With a simulated test environment, you can eliminate constraints delaying the testing of crucial aspects, thereby ensuring early testing. It definitely yields significant benefits in the form of accelerating the time to market, reducing the risk and curbing down the cost associated with setting up the testing environment.

So, what do you mean by ‘Shift Left’?

Shift left testing is nothing, but the integration of testing activities with development, commencing sooner in the SDLC, unlike the traditional testing methods. You simply move left to the left in the project lifecycle. The aim of service virtualization is to compress the defect curve and deliver quality products to the end-users.

Here are a few reasons why shift left with service virtualization will create ripples and will bring about a landmark change in the testing and development procedure.

Reduction in the cost of testing and development

Bugs and errors are cheaper when caught young. The older they grow, the more and money they consume. When testing is done with every build, detecting errors is simple and the bugs found are smaller and easier to tackle with. It eliminates the tremendous cost and unnecessary hard-work to re-doing things again and again. According to a survey, companies implementing service virtualization have witnessed a 67% reduction in the overall cost.

Provides a competitive edge

‘Shift Left’ will give your team competitive edge by speeding up the time to market. It rightfully accelerates the entire SDLC by increasing the speed of development without compromising on the quality. Furthermore, service virtualization allows studying of behavior of connected components in a demo environment, instead of the live one, thereby saving a lot of time. With the rising competition rushing the product out of the door is key to entice the end-users.

Increased level of automation

With ‘shift left’ you can easily increase the level of automation, which will reduce the potential human errors and increase the test coverage by running more test cases at the same time. Furthermore, it will curb the issues resulting due to issues during the production. It will increase the scope of automated testing because testers do not have wait for the configuration.

Enhances efficiency

Shift left with service virtualization enables monitoring the performance over time, focus on code quality check, frees up time for testers to focus on more challenging and rewarding task. Furthermore, with service virtualization, you can focus on built-in security checks.

Reduction in the burden developers

With the virtual assets available allows the developers to test their own data set to use. It empowers the developers to perform better and more comprehensive task before releasing the software to the test environment.

The biggest advantage of using service virtualization is the reduction in time to complete one test cycle – from five to six weeks to 2-3 days.

Future of service virtualization

With digital and instant gratification on a rise, the new mantra for IT companies is providing flexible and scalable solutions. In traditional testing, once the components were deployed, future testing was impossible. This was especially true for XML, HTML pages and database components. Storing duplicate copies of the deployed components is a costly affair. Virtualization will help you overcome these roadblocks and will facilitate testing along with project management.

Shift left is more than a process change – it will bring a cultural shift in the testing methodologies.

Preparing for Born Digital Future

Improving Quality of life is a value each of one us carries, and Digital technologies are one, if not the most fundamental drivers of this change in current era. Our team at QualityKiosk has for the past two decades prioritised efforts to enable Digital Quality Engineering, as we pave way for a Born Digital Future.


Whether we are buying a home, a car, a mobile or food, one thing we expect in every interaction is Quality and Digital apps are no different. How do you maintain Quality of Experience on Digital Apps which need to work Anytime, Anywhere and on Any device in a fast paced world? An average user spends 4 hours per day on various Digital Apps, it is the job of Quality Engineering teams to see that those 4 hours go glitch free.


Further as the touch points expand, digital is no longer just another channel, but becomes the platform around which online and offline world’s converge for a user to create a Omni-channel experience. This is the stage at which the rise of the ‘Born Digital entities’ takes place. It is predicated that in the future there will be a ‘Digital twin’ – a virtual replica of the physical entities including people, organisations, places etc that will seamlessly interface across the divide of real and the ‘digital reality’. You are already experiencing some aspects of this through Virtual Reality and digital assistants.


To manage a Born Digital entity we need a Digital Workforce. A workforce where Human associates and software robot associates work together. We at QualityKiosk have been pioneering the use of Robotic Automation and Artificial Intelligence to deliver Digital Quality Engineering at Speed, Scale and Securely.


There is little bit of QualityKiosk in your everyday life. Whether you are booking a flight, paying for your coffee through a digital wallet, or simply connecting with your friends through social channels, we have 1500+ Human and Software Robot associates who work in the background to enable this digital life that we are experiencing. Our clients are our partners in delivering this transformation.


We are excited to work with our partners across the globe on Digital Transformation projects including using our Data Science Lab for performance, automation and Quality engineering practices. In the Indian context while agile approaches are being adopted, the transformation is mostly being run through specific programs, with the front-runner being Intelligent Business Automation.


Digital Transformation: Let’s get the Fundamentals in place.

In current era where business cycles are rapidly transforming, and digitisation being a common denominator the variable’s for success that we convey to our clients are more and more becoming acutely tied to their Business sustainability plans and not limited to operational metrics in routine.


Within just one of our verticals – BFSI, With 9 out of top 10 private banks that we consistently work with in India alone, we have realised that Business Imperative’s have become more decisively a technology directive that we need to fulfil to ensure our clients and there customer success. With Digital platforms and programs becoming waypoint’s for most organisations on their journey towards digital transformation, one thing is clear, no single path exists that will meet every institutions needs.


In fact, in most cases we have observed the choice is not in digital transformation itself but the degree or extent of risk that organisations are willing to take to take the journey. Startups and ecommerce platforms represent one skew of the platform with a higher risk appetite and at the other end traditional organisations and industries are scaling steps towards digitisation through events themed like devops, automation and Customer experience programs.


Where is the balance? there is probably none and that probably speaks a lot about the conundrum that many sectors face in the next few years with the decisions they have to make. In our view their will be only two best cases of sustainable business’s: born digital or re-born digital organisations.


With our Global clients, Digital Transformation is a organisational wide phenomenon where the business fundamentals are also being looked at and deployments are broken into agile sprints. In the Indian context while agile approaches are being adopted, the transformation is mostly being run through specific programs, with the obvious front-runner being Automation. In both cases the natural progression observed has been from Digitisation, to digital optimization to digital business.


A key driver for lot of consumer products and services organisations, like financial services, besides sustainable future ready business footprint, is customer experience. It is evident that experience is no longer just a differentiator but something that defines the business itself and is disrupting business models and created impending risk for the traditional organisations.


One of the valuable lessons we have learnt through deep engagement cycle for digital transformation programs is that creating Frameworks around key variables is critical to improve predictability of success. With no clear paths available these frameworks act as guidance maps for enabling right future outcomes and right-sizing of goals from the outset.


For example, our Data science lab, advises clients to ensure a day zero data governance and data repository framework. As the use cases for analytics change the fundamentals around data will not, and framework for the same protects client interest in the long term. Further, Most Independent studies predict that almost 90% of organisations will be moving to hybrid cloud infrastructure by 2020. So this affects the fundamental’s of any frameworks will build and design for our clients as we have a lesser risk of adoption. With the data logistics managed upfront, an organisations ability to mature any machine learning or artificial intelligence based decision analytics has a higher success ratio. With the fundamental premise of the framework in place, future agile adoption of technologies and use cases is possible and helps.


Another good example for creating predictable outcomes through robust frameworks is observed by us in banking. Globally ‘Open banking’ norms are being adopted and this is not restricted to compliance but also better business practices where the underlying customer adoption cycle is being shifted to a more on demand distributed architecture where banks and financial services organisations will have to serve the outcomes there clients desire at there convenience of platforms. In india we already have a multitude of partnerships between licensed banks and ecommerce players like amazon, flipkart etc and also social platforms like whatsapp and facebook to seamlessly integrate a customer acquisition journey’s. In fact the reverse is also happening where the born digital platforms are taking a bite into the traditional banking transactions through micro-lending and digital wallet platforms they have setup. Amazon has applied for Insurance license and flipkart is predicting there lending products platform will account for 20% of there business.


Adopting a more holistic approach by investing in broader programs to re-invent, re-engineer and re-imagine business processes using the most appropriate technology adoption curve for business success is the best case scenario for any organisation.



What makes quality assurance (QA) essential in a banking blockchain

"Even as the acceptance of blockchain as a reliable technology widens in the banking sector, software quality assurance will be a must to ensure these projects succeed"


Perceived to be used only for the trading of cryptocurrencies initially, the decentralised electronic ledger technology, popularly known as blockchain, is being employed for multiple purposes by organisations world-over. From insurers (and hospitals) sharing patient health records to consumers sharing excess electricity with each other and with the power grid, to the casting of votes in an election—blockchain offers limitless possibilities to transferring information (or money) securely and transparently.

According to a report published by Grand View Research, the global blockchain technology market is predicted to touch $7.59 billion by 2024, growing by 37.2% year-on-year. The industries driving growth in adoption of blockchain technology include banking and financial services, consumer or industrial products companies, information technology, media and telecom, healthcare, transportation, and public sector undertakings. As per a study conducted by 6Wresearch, India’s blockchain technology market is predicted to grow by 58 per cent annually from 2018 to 2024.


Blockchain in banking

One of the key sectors that can leverage blockchain technology to its fullest advantage is banking. According to a study by Juniper Research, blockchain deployments will help banks realise savings on cross-border settlement transactions of more than $27 billion by the end of 2030.

While multiple use cases are available in banking, as per a Reserve Bank of India report by the Working Group on FinTech and Digital Banking, the banks in India are permitted to set up permissioned blockchains for centralized KYC, cross-border payments, Trade finance and syndication of loans, besides for their internal purposes.

Starting with ICICI Bank, Kotak Bank and Axis Bank in 2016, more and more banks are looking at examining blockchain’s potential. Given this scenario, as a technology, blockchain is here to stay. For example, in an industry-wide private blockchain deployment, multiple banks can be the participating members. Using such a network, customer KYC documents can be safely shared with each other for cross-validation and to avoid duplication of document processing. Similarly, a blockchain network can be deployed at a global level with participating member banks using it for executing cross-border payment transactions securely. Quality assurance (QA) testing becomes essential in each of these applications of blockchain to ensure that the technology works smoothly delivering the desired benefits.


Industry-wide blockchain

Consider centralised KYC as a hypothetical use case example to examine the role played by QA. In an industry-wide permissioned blockchain in which several banks are participants, the process begins with a bank registering itself as a participant. Upon registration, it starts onboarding its customers by uploading their KYC documents to the blockchain network. This data gets converted from images to Hex format at the blockchain level. The bank also whitelists a few other banks on the network it is willing to share its customer KYC data with. Functional and workflow testing become crucial to ensure that the entire process is followed methodically and without errors.

When a whitelisted bank requests for another bank’s customer KYC data, the requester bank is then provided access to that data for a consideration in a currency accepted by all participating banks which could be a virtual currency. The system also needs to be tested for access rights, data privacy, authentication, and transaction consideration.

The data access request and retrieval involve data conversion (to Hex format) and reconversion (back to images) for retrieval, making checks for data sanctity and fidelity (accuracy, protection from loss or tampering, etc.) essential. Auditability, authenticity, data ownership, and Blockchain security controls are other important areas QA testing addresses. As the process is driven by API integration between blockchain framework and application and hence API testing,  business rules & workflow at applications layer and data conversion at blockchain layer are important functions fulfilled by QA.

A few other areas where QA testing plays a major role include usability / Compatibility testing, privileged access management testing, ensuring low response time (performance testing), data encryption, storage and retrieval testing, and security testing.


Blockchain adoption considerations

Even as banks look at investing in the permissioned blockchain model, there are a few critical elements they will need to consider to keep risks under control. Examining a few critical aspects beforehand may help a bank conduct quality assurance for any permissioned blockchain implementation successfully.

  • Architecture assessment: Examine the technology architecture and design to be used for the Application presentation layer, API layer to integrate with blockchain framework and the blockchain platform (like Hyperledger Fabric, R3 Corda, Ethereum, Mutlichain, etc). Consider whether nodes are to be hosted on public or on-premise (private) cloud which  consensus mechanism are used.
  • Use Led QA: Consider the end user of application from the perspective of Bank to cover the Bank end QA of app and from Consumer perspective cover the User Experience led QA to ensure that no compromise of quality, Speed of delivery and end User Experience due to technology stack. It is expected to be even better experience then having traditional multi-hand shacking apps.
  • Process flow and integrations: Examine how the existing interfacing systems are connected with blockchain framework. Assess whether the solution is geared to work seamlessly with the bank’s internal systems.
  • Data encryption: Ensure the data and images are encrypted and stored in blockchain and decrypted & retrieved in an error-free manner. The privilege controls within the network and the access provided to other participants nodes need to be clearly defined and tested.
  • Compliance testing: Ensure the regulations related to customer data privacy and other aspects such as storage, authentication and verification are being complied with.


An ongoing process

Software quality proves essential not just at the beginning of a blockchain-based centralised KYC, remittances, clearing and settlement, trade finance, loan syndication, etc., but even afterwards. The use of blockchain by banks may be limited in the initial days. However, as the technology matures, banks will expand the scope of blockchain projects, further making quality engineering an essential component of these initiatives.


~ Written by Vivek Porwal, Sr. VP & Delivery Head - Banking, ‎QualityKiosk

5 Ways Customer Journey Analytics Is Disrupting The Marketplace

Surprisingly, 81% of the brands have a holistic overview of their customers, but only 37% of customers feel that their favorite brand understands them.

That’s the experience gap you need to close by augmenting your analytics efforts to enhance the customer journey. For marketers who are not ready to come out of their shell, it’s time to move past their fear and confront the digital disruption with open arms.

But, before moving forward what is customer journey analytics?

Customer journey analytics is tracking the different channels a customer use to interact with an enterprise. It basically combines everything from the point a customer associates with your brand. Today, it has become imperative for marketers to focus on journey analytics to get access to real-time data, which will offer personalized experience. The insights from the analytics will help you provide instant gratification to the online customer and will sharpen your business goal.

According to a report by Gartner, in the coming 3 years, 60% of the digital commerce analytics will be spent on customer journey analytics.

The scope is immense, you only need to get started.

Here are five ways customer analytics is proving crucial for your online marketplace.

Accelerates interaction

With customer journey analytics, you can reduce the customer complaint by 20%. In a digital marketplace, the success of a business equates with speed. Today, customers expect super-personalized messages and prefer real-time interaction with the brands. And, lack of such an experience creates a blind spot and the lifetime value of the customer comes down to zero. When customers are hard to influence and confounding to predict, journey analytics will promise to do for marketing, what attribution does for media.

Enhances competition

One customer might prefer emails as a means of communication while the other prefers Facebook. How will you reach out to recipients through a channel of their preference? It also ensures uplifting the conversion rate. With customer journey analytics, marketers can increase their customer conversion by 20%. The analytics unearths crucial information such as lifestyle, preferred method of communication, taste, purchase pattern and behavior, which is used as a foundation for campaigns.

Estimates future behavior

A deadly combination of journey analytics, mapping, behavioral analyses creates a holistic picture of the customer journey. This helps a business to identify the current customer cycle and predict the future behavior as well. It prefects the customer journey with your brand. Journey analytics is not just restricted to just providing information about what is working and what isn’t , but it defines the best practices to enhance the customer journey at each digital touch point.

Increasing pace of real-time valuable insights

According to a research, 95% of the businesses are incapable of making sense of customer data and literally struggle to gain real-time customer insights. Journey analytics empowers the brands to amalgamate previous journey and purchase information with current data in real-time. When all the information is under a single window, it will definitely increase the speed of piquing the interest of the customers.


One tough challenge marketers face is finding the right opportunity for upsell and cross sell – both leaves a lasting impact on the business. Using analytics, the opportunity to send targeted and personalized messages increases. According to a survey, customers whole-heartedly welcome price-matching, and cross sell emails. With data driven marketing insights obtained from big analytics, marketers can easily urge the customers to become loyal customers.

When only one in five marketers are able to react to a customer during real-time interaction, journey analytics and customer experience monitoring becomes imperative for the success of the business. Initially, digital disruption will seem messy and unpredictable, but it’s extremely motivating and completely inescapable. Use your customer journey analytics to drive value and enhance the customer experience.

Digital Quality Assurance For Banking

Amid the trend to digitize every possible activity, CIOs are widely focusing on IT initiatives that enhance the experience of the digital customer. With a rapid increase in transactional banking and widespread use of smartphones, digital wallets are likely to capture the market. According to Federal Reserve Board report, 28% of smartphone users make mobile payment and 94% of mobile banking users check account transaction queries. The statistics prove the accelerating impeachment of technology in the banking domain.

Additionally, with a bouquet of banking channels such as internet, mobile banks, ATMs, IVR and diverse payment gateways, banks need flawless experience at all the touch points. This makes digital quality assurance imperative for the BFSI sector.

Financial apps are complex and requires an extra layer of protection because it clasps one element that can make the entire world spin – money. Furthermore, with the increasing use of technology, banks are integrating cloud services and IoT into their landscape. These 21st century applications need to consistently provide superior customer experience, delivery above-par quality and make the banking process simple.

Enhance customer experience with cloud testing

With the world going head over heels on using the cloud for various purposes, the banking sector needs to embrace cloud testing to cause significant impact on the customers and the banking processes. The need of the hour for banking sector is to establish a test environment for cloud based services and use testing tools which will increase the interoperability, security and affordability of the banking solutions. According to a report by Gartner by 2018, 25% of the new financial app deployment in large enterprise will be public cloud SaaS.

Better decision making with big data analytics testing

Big data has become the starting point of bringing a transformational change for many BFSI organizations. Today, banks are leveraging the power of big data analytics to create customer-centric and customer-driven products. For banks, big data analytics testing is crucial because it assists in taking accurate key business decisions. Banks need to primarily focus on validating live big data collected from different sources. It helps in determining the performance of the application. Furthermore, with big data being synonymous with large volume, testing the scalability and security of the application is important in big data analytics testing.

Enhancing performance with static testing

A well-planned static test management program is more than sufficient to deliver products and services matching the expectations of the digital customers. Static testing is done to catch bugs early in the SDLC. It not only saves time, but reduces the post-production defects in the application. Early detection of bugs can include defects in the functional requirements, inconsistent interface specification, deviation from the standard code and non-maintainable code. Furthermore, when creating test strategies, focus only on enhancing the customer experience.

From load testing to cyber security testing, the digital quality assurance in banking delivers a robust banking application, which creates customer intimacy.

Challenges faced in digital quality assurance

Dynamic device support – More than 85% of a consumer’s time is spent on mobile devices. With a new cellphone launching almost every week, it becomes challenging for the banking sector to roll out revisions to enhance the customer experience.

Complex data – With the frequently changing federal regulations, constantly updating the banking applications is a mammoth task. Moreover, with increased pressure to deliver the product, the time allotted for testing is reduced, which risks the quality of the application.

Real time activity – The mobile banking applications need to provide real-time updates to the customers. This is crucial because according to a report by Federal Reserve Board report, 58% of the mobile banking customers transfer money between accounts. Providing real-time updates is crucial for the success of a banking application. However, due to the complex nature of the banking applications, achieving this task is challenging.

Data security – Banking applications are the soft target of hackers because it involves monetary transactions. Therefore, detailed reporting is essential to track each activity. Maintaining data security is the key to build long term customer relationship.

For banking applications, we need to focus on developing faster and more structured testing solutions to increase customer intimacy.

Robotic Process Automation - What's In It For You?


In 2000, when the world’s first smartphone was marketed, the industry witnessed the largest economic revolution. We have come far from that day and today, according to a report by McKinsey and Company, Robotic Process Automation will create a market of more than $6.7 trillion by the end of 2025. This is likely to bring the second largest revolution in the automation market.

RPA is a set of software tools and technology that replicates human actions like running applications, processing data, operating applications, performing complex calculations and manipulating data. These robots are designed using a specific code, allowing them to work 24 X 7 for different tasks. Example in the back-office RPA may be used for maintaining records and queries to automating the month-end reporting for the finance department, there is nothing an RPA cannot perform.

RPA comes handy in a wide range of sectors including process automation of office task, assisted automation and IT support. The umpteen benefits of technology are inclining companies to use RPA on a large scale.

Where does RPA fits in?

According to a research by Deloitte, a RPA software can perform more than 60 actions in a sequence. Selecting the right process of RPA is crucial for the successful implementation of an RPA project.

In the insurance sector, RPA is used to update client profiles, generate renewal premium, processing the claim, underwriting process, administration of policy. RPA is most suitable for processes, which are clearly defined, ruled based, standardized and repeatable. Furthermore, to yield maximum leverage from an RPA process, the volume of work should be large to justify the RPA expenditure.

Components of RPA

For the robots to seamlessly integrate into the business process, you need to focus on implementing certain tools and focus on the following components to complete the RPA platform. QualityKiosk uses the AAIM framework for RPA.

Analyze – Just because the world is going crazy over RPA, you cannot blindly follow what others are doing. Analyzing the business processes for RPA candidature is crucial. RPA thrives and works wonders when subjectivity is eliminated from a process. For identifying whether the process is suitable for an RPA or not, consider the following:

  • Suitable where the rules of business for the processing of transactions clear
  • Suitable for processes and transactions involving digital and structured data
  • Fruitful and profitable for projects with a longer shelf life
  • Apt for processes requiring improved accuracy, customer service and cost reduction

Automate – You need to understand that automating every part of the business process is futile because you will only end-up incurring a high cost without reaping any benefits. Therefore, automate the relevant part of the business process for best results. Focus on automating process that are critical, do not require much human intervention and process requiring multiple systems to work in sync.

Integrate – A bouquet of tools is available, which you need to integrate with the RPA to transform and streamline your organization’s workflow. RPA can easily integrate with any third-party services for which no application interface exists. From the scheduling of transport to container optimization, you can integrate anything into the robotic process without the interference of the IT department of both the parties. Integrating different tools, which help you reach the RPA objectives.

Manage – The success of RPA involves in how well you manage and monitor the RPA processes. From analyzing the log for each activity to ongoing monitoring, you need to ensure that every task is completed with facing and bottlenecks. Continuous improvement is crucial to reap benefits from the RPA process.

Benefits of RPA

Low cost - Robotic process automation costs less than one-third the price of a full-time employee. And, robots can operate 24/7 when compared to humans who work for 8 hours a day.

Enhanced accuracy – RPA is renowned for providing excellent services to processes having a high probability of human error. Robots work selflessly and never whine when expected to work without rest. Robots remove the amount of re-work, thereby improving the quality of the output drastically.

Improved consistency – Robots are safe because they never interfere with the systems and perform the work with the same level of consistency every time. Consistency enhances the quality and improves the processes.

Improved performance metrics – With just the push of a button, reports are available, which drastically cuts down the number of steps, which otherwise takes a significant amount of time. These readily available metrics help the companies take an informed decision.

RPA is burgeoning and is an advanced technology revolutionizing and changing the ways various business processes are running.

The Digital Insurance Imperative: Go Digital Or Go Bust


The insurance technology sector is witnessing a massive transformation with the adoption of technology. Those companies who understand and embrace the latest technologies always deliver higher customer engagement and take the customer connection to the next level. By using mobile to relying on social media and from using technology to using the cloud, making decisions, deepening customer connections and pursuing profitable innovations has become easy for the insurer.

Digital is slowly getting imbibed in the veins of the customers, which is indirectly shaping their digital experience. Those insurance companies that cope up with the challenges are capable of cutting costs, improving profitability and helps in building customer loyalty.

Here are a few changes that have created a landmark change in the insurance sector and is urging other companies to come up with innovative ideas to provide instant gratification to the digital customers.

Peer-to-peer insurance model of Lemonade

P2P insurance is slowly gaining traction and is creating seismic ripples in the world of insurance. In 2015, Lemonade became the first company in U.S to operate as an insurance carrier. The insurance model creates a small group of policy holders that pay a fixed amount of premium and the money is equally refunded at the end of each year if no claim is made. It allows participants to share the risk of any damage or accident along with other people. P2P insurance is changing the entire landscape and disrupting the traditional insurance by mitigating conflicts between the insurance company and policyholders at the time of a claim. Startup companies like Lemonade promises a powerful, pleasant and a game changing experience for both the insurers and the policyholders.

Digital insurance is definitely reshaping the entire landscape of insurance.

Social insurance like Friendsurance

In 2010, Friendsurance was created with a mindset to make insurance less expensive by reducing the amount of premiums each year. In this type of insurance, users are rewarded with a cash back at the end of every year they do not make a claim. The company is utilizing the digital innovation and tapping into the market in an extremely innovative way. According to a survey, 90% of customers who used Friendsurance in 2013 received a portion of their premium as cash back. This revolutionizing startup model is helping thousands of customers buy cheaper and affordable insurance.

Drones as aerial assessors

Drones are slowly piquing the interest of insurance companies as they improve the overall functionality of the business improving underwriting and claim management. With drones, the insurance company gets access to isolated areas where human intervention is difficult. It helps in assessing loss through imagery analytics and collects aerial data, which enhances precision and accelerates the response time. Drones also come in handy as they accurately predict the risks and helps the insurance company take an informed decision.

A variety of breakthrough technologies are helping in spurring the fundamentals of digital insurance. Undoubtedly, the changing technology is enabling the traditional insurers to cope up and reinvent themselves, it also urges them to respond to the competition. P2P insurance, social insurance and drones are definitely making their way in the insurance sector.